Why is it worth registering the product?

What is the product registration system for?

In a nutshell: to ensure purchase security and streamline the handling of any potential claims.

How does the system ensure purchase security?

Based on the information provided, we can verify whether the product comes from a licensed Casada Poland partner and whether it is an original product.

Why must the purchase date and distributor name be provided?

The document required to process a claim is proof of purchase: an invoice, a receipt, or a purchase and sale agreement. Sometimes, years later, customers lose their documents or do not remember the name of the company from which they made the purchase. By entering this information into our system, we can easily locate the document with the distributor if necessary.

What are the benefits of product registration?

For selected products in our offer, upon registration, we provide a free warranty extension to five or ten years (for devices with jade massage heads).

Will I receive confirmation of product registration?

Of course. We will send a registration confirmation in the form of a certificate, General Warranty Terms, a Warranty Card, and a Congratulatory Letter, which will also include the contact details for the distributor from whom the device was purchased, to the email address provided in the registration form.

What should I do if I don't have an email address?

You can ask the device seller to register it for you or contact our hotline. The documents will then be sent to the customer by post.

Why was my registration rejected?

The email notification regarding the registration rejection states the reason for the rejection. This could be, for example, an incorrect device serial number. In such a case, the registration form must be filled out again.

The email notification regarding the registration rejection did not state the reason.

If such a situation occurs (though it shouldn't!), please contact our hotline.

I registered the product, but I haven't received any email?

If it is not in your spam folder, please inform us by email or phone about the situation and provide the details submitted in the form. We will check what happened and solve the problem.

I inherited/bought a registered device. Can I use the extended warranty?

Yes, provided you provide the details under which the device was registered. If the serial number matches, everything is fine.

However, we recommend notifying our office of such a situation in advance—via email or our hotline. We will then be able to make the appropriate changes in the system and, most importantly, we will verify whether the device has been registered.

Do I have to register a massage chair to receive an extended warranty?

In the case of massage chairs, the warranty is extended for a fee—it is not tied to product registration. However, we recommend registering the product for the security of your data :)

Is my data safe?

Of course! The database meets all current legal requirements.

Can I change my data?

In accordance with current legislation, every registered person has the right to access their data and can modify it. Just send us an email at: biuro@casada.pl or call: +95 780 00 20 to update it.

Who has access to my data?

Only a designated Casada Polska Sp. z o.o. employee who is authorized to manage this database. The designated person also signs a data confidentiality statement that remains in effect indefinitely.

Is the data from the database shared with other companies?

No. Casada Polska Sp. z o.o. does not transfer or resell the data of its customers or its business partners. We hope everything is clear now? If not, please ask, and we will certainly answer. :)